Crummer Connections

Hosted ByJ.B. Adams

Summary

Hear the stories of Crummer alumni and professors in their own words as they discuss their accomplishments and the Crummer experience.


All Episodes

Mark Hertling: Ideas, Values, and What We Believe

In his long career, U.S. Army Lieutenant General Mark Hertling (Ret.) has met and worked with presidents, monarchs, and military leaders from around the world. But he has also faced times of great adversity, including life-and-death combat situations, and moments that require the courage to “speak up for what’s right.” Mark Hertling currently serves as adjunct professor of strategic leadership at the Crummer School, and provides leadership development to physicians in healthcare organizations. Listen and learn from his perspective on the conflict in Ukraine, the current mental health crisis, what it means to be American, and what is worth fighting for.

01:32 — Guest intro, discussion of the conflict in Ukraine
06:08 — Leadership on the world stage, comparing Zelenskyy and Putin
08:45 — The post-pandemic mental health crisis
14:18 — What it means to be American, what’s worth fighting for
23:35 — Backstory, attending U.S. Military Academy at West Point
29:45 — Career journey, leaders “not allowed to have a bad day”
34:16 — Mark Hertling’s Crummer experience, Growing Physician Leaders
43:52 — Career advice, becoming a military analyst at CNN

Books
Growing Physician Leaders by Mark Hertling — https://tinyurl.com/5n7e3bf

Resources
Crummer Graduate School of Business — https://www.crummer.rollins.edu/
Medscape article on physician suicide — https://emedicine.medscape.com/article/806779-overview
USO article on military suicides — https://www.uso.org/stories/2664-military-suicide-rates-are-at-an-all-time-high-heres-how-were-trying-to-help
Profile of Christina Maslach, Ph.D. — https://psychology.berkeley.edu/people/christina-maslach
U.S. Military Academy at West Point — https://www.westpoint.edu/
Mark Hertling’s Twitter, @MarkHertling — https://twitter.com/markhertling/status/1559941585542041602
Mark Hertling profile at CNN — https://www.cnn.com/profiles/mark-hertling-profile
American Battlefield Monuments Commission — https://www.abmc.gov/

Credits
Guest — Mark Hertling, https://www.linkedin.com/in/mark-hertling-dba-57987066/
https://crummer.rollins.edu/faculty/mark-hertling/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator / Host — J.B. Adams
Executive Producer — Gerard Mitchell
Technical/Production Design — Angel Colon
Technical/Production Assistance — Hao Do, Dassika Gilkey, Jaianne Gilkey
Audio Editing — Manni Simon

Natalia Warren: Her Journey to Patient Advocacy

Natalia Warren was studying for her second master’s degree when a painful medical condition changed the course of her life and led her to patient advocacy. She currently serves as the chair and co-founder of the Not A Dry Eye Foundation, the only patient-driven, non-profit foundation focused on raising awareness of Dry Eye Syndrome. Listen and learn from Natalia Warren’s experience with dry eye, as well as her perspective on the conflict in Ukraine, the need for patient advocacy in the American healthcare system, and her advice for non-profit organizations.

01:22 — Guest intro, discussion of Your Dry Eye Mystery Solved
10:00 — Backstory, what it means to be Ukrainian
14:58 — Professional journey, becoming a patient advocate
25:43 — Natalia Warren’s Crummer experience
29:31 — Advice for non-profits

Books
Your Dry Eye Mystery Solved by Steven L. Maskin and Natalia A. Warren — https://tinyurl.com/37xvauub

Resources
Crummer Graduate School of Business — https://www.crummer.rollins.edu/
Not A Dry Eye Foundation — notadryeye.org
Come Back Alive (Ukrainian Army Charity Fund) — savelife.in.ua
National Bank of Ukraine — bank.gov.ua
Dr. Steven L. Maskin — drmaskin.com
Amazon Smile — smile.amazon.com

Credits
Guest — Natalia Warren, https://www.linkedin.com/in/natalia-warren-9733241/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator / Host — J.B. Adams
Executive Producer — Gerard Mitchell
Technical/Production Design — Angel Colon
Technical/Production Assistance — Hao Do
Video and Audio Editing — Anna Hughes

Austin Franklin: Find the Advantage

Today’s guest is Austin Franklin, Co-Founder and CEO of Good-Natured Life. In this interview, he’ll explain how serving the community starts with being your best self, and even when you are in the midst of challenges, you can find the advantage in the disadvantage.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Austin will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:16 — Philosophy of service, giving back to the community, being your best self
08:20 — Backstory, parents as business role models, messages of positivity
15:37 — Career journey, overcoming disadvantages, the inception of Good Natured Life
25:25 — Career advice, finding the advantage in the disadvantage

Credits
Guest — Austin Franklin, https://www.linkedin.com/in/austin-franklin-a1a477111/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

Marcus Davis: Learning to Run

Think about something that you’ve always wanted to accomplish and then ask yourself what is holding you back from doing it? Today’s guest is Marcus Davis. And in this interview, he’ll share his early experiences in business. And explain the importance of learning how to run so that you can separate yourself from the rest of the pack.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Marcus will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:12 — Philosophy of service, servant leadership and situational leadership
08:47 — Backstory, playing sports and keeping the gas tank full
14:40 — Lessons from mentor James Gore, having a Plan B
21:23 — Career advice, ask questions, “learn how to run, then run faster”

Credits
Guest — Marcus Davis, https://www.linkedin.com/in/marcusjdavis/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

Mai-Han Harrington: Embracing Change

Think back to the early stages of your business career, did you have a clear idea of where you were headed? For most of us, it’s not that easy. Today’s guest is Mai-Han Harrington, director of administration at Kobe Japanese steakhouse and immediate past president on the Rollins College Alumni Board of Directors, and in this interview, she’ll share with us what to do when you don’t know what to do, and how she found her way to continue the legacy of a proud family business.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Mai-Han will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:05 — Philosophy of service, and creating meaningful relationships
06:46 — Backstory, the birth of Kobe Japanese Steakhouse as a family business
14:29 — Career journey, pursuing interests before joining the family business
22:37 — Best business advice, expect change and embrace it

Resources
https://kobesteakhouse.com/

Credits
Guest — Mai-Han Harrington, https://www.linkedin.com/in/mai-han-harrington-52a88713/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

John Henry: Passion, Patience, Pivot, and Perseverance

Imagine being a parent and learning that your child has an illness that will affect both of you for the rest of your lives. In this interview, John Henry, executive director of the MyCareConnect Foundation and current vice president on the Rollins College Alumni Board of Directors, shares how his situation made him step up as a parent, shift his career, and redefine his commitment to service.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and John will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:18 — Philosophy of service, importance of meaningful connections
07:35 — Backstory, job search, patience, and passion
17:04 — Career journey, the inception of MyCareConnect, and helping families in the Type I Diabetes community

Resources
https://blueloop.mycareconnect.com/

Credits
Guest — John Henry, https://www.linkedin.com/in/johnhenrymccblueloop/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

Alex Manrique: Inclusion as a Business Priority

In the 21st century, it is increasingly essential to put a sense of humanity at the center of business decisions. In this interview, Alex Manrique, Manager of Diversity, Equity, and Inclusion at Universal Parks & Resorts, discusses her approach to service through fostering relationships and embracing the differences of others.

SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Alex will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:49 — Service philosophy, importance of taking care of future generations
07:35 — Backstory, growing up in Colombia, treating people with kindness
12:49 — Career journey & best business advice, helping employees find a sense of belonging

Resources
So You Want to Talk About Race by Ijeoma Oluo — https://www.amazon.com/You-Want-Talk-About-Race/dp/1580056776
Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces by Karen Catlin — https://www.amazon.com/Better-Allies-Everyday-Inclusive-Workplaces/dp/1732723303
How to Be an Anti-Racist by Dr. Ibram X. Kendi — https://www.amazon.com/How-Be-Antiracist-Ibram-Kendi/dp/0525509283
Universal Orlando Parks & Resorts — https://jobs.universalparks.com/universal-orlando-resort/life-at-universal-orlando/#uoldiv

Credits
Guest — Alex Manrique, https://www.linkedin.com/in/alexandra-manrique/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

Terry Castillo: Using Your Gifts

Today’s show begins with a simple question: Do you have a job, or do you have a career? In this interview, Terry Castillo, training and development manager for the Orange County Clerk of Courts and vice-chair of the Osceola County School Board, and former chair of career enhancement and service at the Crummer Graduate School of Business discusses the importance of identifying your gifts and using them to serve others.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Terry will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:52 — Philosophy of service, and on making service more attractive
09:44 — Backstory, Terry’s grandmother as a role model of service
22:07 — Business advice and on serving for the right reasons

Resources
The Hard Thing About Hard Things by Ben Horowitz — https://www.amazon.com/dp/B00DQ845EA/ref=dp_kinw_strp_1
Orange County Clerk of Courts — https://www.myorangeclerk.com/
Osceola County School Board — https://www.osceolaschools.net/Page/180

Credits
Guest — Terry Castillo, https://www.linkedin.com/in/terrycastillo/
Host — J.B. Adams, https://www.linkedin.com/in/adamslearning/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator — J.B. Adams
Executive Producer — Gerard Mitchell
Showrunner — Kyle Sawyer
Audio Design — Aaron Trnka
Production Assistance — Rachel O’Bryan

Dr. Keenan Yoho is Strategically Bold (and Might Crash Your Party)

For many business leaders, the details are something you work out later, after you’ve determined your strategy. But for operations managers, the details will make or break your strategy. In this interview, Professor of Operations Management at the Crummer Graduate School of Business Dr. Keenan Yoho discusses the importance of operations management, early lessons gained through his interest in music, and how to be strategically bold in your career choices.
SUBMIT A QUESTION: Do you have a question or comment for this guest? Send your submission and Dr. Yoho will respond to it on the Crummer Hour, our follow up discussion show that is broadcast on WPRK 91.5 FM. Be sure to include your name, hometown, company, and title. Send to clara@victormediagroup.co.

01:47 — Importance of operations management
07:36 — Growing up in the Midwest and drumming with Kenny Aronoff
14:14 — College and the National Guard, career philosophy, and advice

Books
Sex, Drums, Rock ‘n’ Roll!: The Hardest Hitting Man in Show Business — https://amzn.to/3hBb1r6

Resources
Crummer Graduate School of Business — https://www.crummer.rollins.edu/
Rand Corporation — https://www.rand.org/
Kenny Aronoff — https://kennyaronoff.com/

Credits
Guest — Dr. Dr. Keenan Yoho, https://www.linkedin.com/in/keenan-yoho-a81542a1/
Production by Victor Media Group, Inc. — https://victormediagroup.co/
Creator / Host — J.B. Adams
Executive Producer — Gerard Mitchell
Sound Editing — Aaron Trnka
Production Assistance — Kyle Sawyer

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